Warranty Policy

Nano Gear's top priority is customer service, and we strive for complete satisfaction, both before and after the sale. Our support policy are as follows:

1. We will warranty all of the original parts in your system during the warranty period.

2. We will never charge you for labor for repairs or for phone support during the term of your warranty period.

3. If, during the first 30 days after you take delivery of your system you encounter a hardware problem covered under your warranty, we will cover Canada ground shipping costs associated with resolving the issue. (After the first 30 days we will pay for one-way Canada ground shipping on repairs/replacements)

4. As necessary, we will employ remote diagnostic software to correct any issues we can remotely.

5. If necessary and capable, Nano Gear may advance swap a hardware component to provide a better service experience.

6. Even once your system is outside of its Nano Gear's warranty period, some individual components inside your PC may still carry a manufacturer’s warranty. We’ll do our best to help you engage those manufacturers to take advantage of their warranty, should you decide to make repairs yourself. Out-of-warranty repairs performed by Nano Gear are covered for 30 days after you receive your PC back from service.

 

Additionally, Nano Gear is not responsible for any damages caused by either internal or external equipment, shorted connections or components not installed by or purchased from Nano Gear. Nano Gear is not responsible for damages to any components or loss of any data inadvertently caused by products, under normal or abnormal use, including those purchased from Nano Gear. Nano Gear will not replace, repair or refund any purchase if an item or component’s serial number does not match what was originally sold. Nano Gear will be not be responsible for shipping costs to Nano Gear beyond the initial 30 days if an RMA is necessary. These costs are the responsibility of the customer. Nano Gear will only be responsible for return Canada ground shipping to the customer once a repair is completed, while under warranty. Customers outside of Canada are responsible for all shipping costs. Limited warranty does not cover damages or defects caused by: Shipping (other than related to the original shipment from Nano Gear), improper installation, misuse, modifications, unauthorized repair, adjustments, or excessive electrical power. Limited warranty also does not cover wear and tear. In the event of a repair or replacement, defective merchandise will be replaced with a like item, upon return of the defective merchandise. Coupons that extend warranty cannot be combined and can only be used to extend purchased or included warranty packages by up to +1 year, and the total warranty cannot exceed 3 years. System upgrade services are available only when sourcing parts through Nano Gear. Waived labor does not apply to upgrade services, regardless of warranty status.